7-Day Easy Exchange Policy
We want you to love every piece you receive. If for any reason you are not completely satisfied, you may request an exchange or refund within 7 days of delivery.
Conditions for Returns
- Item must be unworn, unwashed, and unused.
- All original tags must be intact and attached.
- Item must be returned in its original packaging.
- No stains, odours, perfume marks, or signs of wear.
Non-Returnable Items
The following items cannot be returned or exchanged for hygiene reasons:
- Sale items marked "Final Sale" or "No Returns"
- Customised or made-to-order pieces
- Innerwear, undercaps, and intimate accessories
- Gift cards and vouchers
- Items with removed or damaged tags
How to Initiate a Return
- Log in to your account and go to My Orders.
- Find the order and click "Request Return" within 7 days of delivery.
- Select your reason and upload a clear photo of the item with tags.
- Our team will review within 24 hours and confirm pickup.
- Our courier partner will pick up the item from your address.
Refund Process
| Stage | Timeline |
|---|
| Return pickup scheduled | Within 24 hours of approval |
| Item reaches our warehouse | 3–7 business days (depends on location) |
| Quality check | 24–48 hours after receipt |
| Refund initiated | Within 24 hours of QC approval |
| Amount in your account | 3–7 business days (bank processing) |
Refund Methods
- Online payments (UPI, card, net banking): Refunded to the original payment method within 3–7 business days.
- Cash on Delivery: Refunded via UPI / bank transfer within 5 business days. Please provide your UPI ID or bank details.
- Store credit: Option to receive store credit (valid for 1 year) instead of a refund, with a 5% bonus value.
Return Shipping Costs
- Our fault (wrong item, damaged, defective): Return shipping is FREE — we arrange pickup and cover all costs.
- Size / preference change: A nominal return shipping fee of Rs. 99 will be deducted from the refund amount.
Exchanges
Prefer a different size or colour? We offer free exchanges on your first exchange request per order. Subsequent exchanges are treated as returns + new orders.
Questions? Contact our concierge on WhatsApp or email.