Yes, we ship to most serviceable pincodes across India via Delhivery and Blue Dart. Use the pincode checker on any product page to confirm delivery to your location.
Metro cities: 3–5 business days. Tier-2 cities: 4–6 days. Tier-3 / rural: 5–7 days. North-East / J&K: 6–9 days. Orders placed before 2 PM IST ship the same day.
Yes — any order with a subtotal of Rs. 9,999 or more qualifies for FREE standard shipping anywhere in India.
We accept UPI (GPay, PhonePe, Paytm), credit/debit cards (Visa, Mastercard, RuPay, Amex), net banking, and Cash on Delivery (on select pincodes). All online payments are processed securely via PhonePe.
COD is available on most serviceable pincodes for orders up to Rs. 20,000. A small COD convenience fee of Rs. 49 applies. COD is not available for orders above Rs. 20,000, on certain high-value products, or to specific remote pincodes.
Log in to your account, go to My Orders, and click "Request Return" within 7 days of delivery. Items must be unworn with original tags. See our full Returns Policy for details.
Once we receive and approve your return (24–48 hours after pickup reaches our warehouse), your refund is initiated immediately. For card/UPI payments, it appears in 3–7 business days. COD orders are refunded via UPI/bank transfer.
Yes — you can cancel any order for free before it ships, via your account or by contacting our concierge. Once shipped, you may refuse delivery or return the item within 7 days.
Once your order ships, you'll receive a tracking link via email and WhatsApp. You can also track live from My Orders in your account.
Contact us within 48 hours of delivery via WhatsApp or email with photos. We'll arrange a free pickup and send the correct item or provide a full refund — whichever you prefer.
We photograph every product in natural light with professional equipment. Colours may vary slightly due to screen settings, lighting, and fabric texture. If the colour is very different from what you expected, you may return it.
Yes, selected abayas can be customised to your measurements. Custom orders take 10–14 business days and are non-returnable. Contact our concierge to discuss options.
Most of our pieces are best dry-cleaned. Machine-washable items can be washed on a gentle cycle with mild detergent in cold water, inside out. Never bleach. Iron on low heat inside out. Always check the care label on your specific product.
Yes — select "Gift Wrap" at checkout for Rs. 99. Your order will arrive in premium packaging with a handwritten note card.
Use our detailed Size Guide with measurements and length recommendations. If you're still unsure, message us on WhatsApp with your height, weight, and usual size — we'll recommend the perfect fit.
If your order hasn't shipped yet, contact us immediately and we can update the address. Once shipped, we cannot change the address, but you can contact the courier to redirect (subject to courier policy and additional charges).
Yes, we offer wholesale pricing for boutiques and resellers on minimum orders of 20 pieces. Contact wholesale@alsidrahijab.in for the catalogue and pricing.
Absolutely — every piece is sourced directly from our trusted manufacturers. We never sell replicas, first-copies, or counterfeits.