Privacy First

Last updated: October 25, 2026

At Al Sidra, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

Information you provide directly:

• Name, email, mobile number, delivery address
• Account credentials (when you create an account)
• Payment information (processed securely via PhonePe — we never store card numbers)
• Communications (emails, WhatsApp messages, reviews)

Information collected automatically:

• IP address, browser type, device information
• Pages visited, time spent on pages, referring URL
• Cookies and similar tracking technologies

2. How We Use Your Information

• Process orders — fulfil your purchases, arrange shipping, and handle returns
• Communicate — order confirmations, shipping updates, and customer support
• Personalise — show relevant products and recommendations
• Improve — analyse site usage to enhance our services
• Marketing — send newsletters and offers (only with your consent; you can unsubscribe anytime)
• Legal compliance — meet tax, fraud-prevention, and legal obligations

3. Payment Information

All online payments are processed by PhonePe, a RBI-licensed payment aggregator. Your card details, UPI PIN, and bank credentials are encrypted end-to-end by PhonePe — Al Sidra never sees or stores this information.

4. Sharing Your Information

We do not sell or rent your personal data. We share information only with:

• Shipping partners (Delhivery, Blue Dart) — to deliver your order
• Payment processors (PhonePe) — to process payments
• Service providers (hosting, analytics, email) — under strict confidentiality agreements
• Legal authorities — when required by law or court order

5. Data Storage & Security

• Your data is stored on secure, encrypted servers in India.
• We use HTTPS, SSL/TLS encryption, and industry-standard security practices.
• Payment card data is never stored on our servers.
• Access to personal data is restricted to authorised employees.

6. Your Rights (DPDP Act 2023)

Under India's Digital Personal Data Protection Act, you have the right to:

• Access your personal data that we hold
• Correct inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications
• Nominate a representative in case of incapacity

To exercise these rights, email us at privacy@alsidrahijab.in.

7. Cookies

We use cookies to remember your preferences, analyse site traffic, and provide personalised content. You can disable cookies in your browser settings, though some features may not work properly.

8. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top indicates the most recent revision. Continued use of the site constitutes acceptance of the updated policy.

10. Grievance Officer